Utilities need the ability to provide proactive, personalized rate and program recommendations for their customers.
The business and policy goals of new rates can only be achieved if there is a high rate of customer adoption. Customer engagement is the key. Traditionally, customers’ historical usage data was used. However, this data is not always accurate, and not enough to drive change.
Powered by Big Data Billing Analytics Technology, GridX’s industry-leading rate, cost and bill analyses have proven to be the most effective and compelling drivers in customer engagement.
GridX Customer Engagement 360° Web Services enable our clients to engage customers with a consistent set of compelling & personalized usage, cost and rate analyses.
The Next Big Thing in Customer Engagement
Improving customer engagement has dual benefits for utilities: increased rate of return through rate cases and reduced operational cost by reducing customer support costs.