Complex Billing

With continued growth in Smart Grid and Smart Meter deployments, utilities are releasing more new products and programs, but traditional Utility Customer Information Systems lack support for these complex rates.

Challenge

As they undertake energy efficiency initiatives and comply with Renewable Portfolio Standards, utilities are increasingly rolling out innovative rates to incentivize customer behavior change. Sophisticated programs such as Community Solar and On-Bill Financing, and some low-income programs, involve multi-party transactions. And rates for the commercial and industrial customers have traditionally been complex. The traditional CIS is inadequate in supporting these complex rates (e.g., TOU rates, C&I rates, etc.), and is certainly not designed to enable settlement across multiple transaction parties. Utilities often have to augment the CIS with a set of manual or semi-automatic billing processes, which are inefficient and error prone.

Solution

The GridX BOS Cloud can be used as an add-on complex billing system to implement complex rates and multi-party transaction models. BOS Cloud automates the complex billing and multi-party settlement processes.

Outcomes

  • Increased capabilities to support all complex rates and business models
  • Increased accuracy and timeliness of complex billing and retail settlement
  • Quick Time-to-Market for new rates, products and services
  • Cost Effective upgrades of legacy CIS’
  • Extending the useful life of legacy CIS’
  • Consolidation of mass market and C&I billing processes
  • Fast Time-to-Production by leveraging cloud delivery models

Why GridX

BOS Cloud supports rates and contracts of any complexity out-of-the-box, and can be implemented quickly, at a fraction of the cost to manual or semi-automatic processes. Delivered from the cloud and integrated with the traditional CIS, BOS Cloud’s complex billing and settlement capabilities are the ideal solution for digital utilities.

Related Content

GridX Billing System

The cloud-based GridX Billing System enables utilities to upgrade, supplement or replace their legacy CIS to support complex rates and new business models.

CIS Systems: Not the Path for Innovation

Utility Customer organizations are being asked to substantially improve engagement and the customer experience. To do that, they need to offer more than a cash register.

Business Operation Support

GridX BOS Cloud transforms utility customer relationships from transactional into trusted energy advisors, and innovates business and customer operations.