CSR Bill Analysis Tool
The GridX Key Account Management Tool and CSR Bill Analysis Tool empower users to become Trusted Advisors through powerful real-time insights.
Personalized Rate Analyses
CSRs are also able to retrieve and view pre-calculated personalized rate analysis results for customers based on a set of pre-configured rate comparison scenarios as a part of the nightly/weekly batch processing.
The GridX CSR Bill Analysis Tool enables CSRs to perform ad hoc rate analyses in real time to more effectively answer questions about rates, pricing, bills and costs.
GridX transforms utility customer relationships from transactional into trusted energy advisors, and innovates business and customer operations.