Business Analyst, Customer Success

Job Overview

The role of Business Analyst on the Customer Success team is broad-based and requires a self-starter with a strong desire to learn and collaborate with colleagues in a diverse, fast-moving startup environment. You must enjoy learning and building a rapidly evolving software product.

Roles and Responsibilities

  • Be the interface between client and internal technical teams, translating their needs into requirements and product enhancements
  • Coordinate between various internal teams, proactively communicating with internal teams and customers (both written and verbal)
  • Act as an advisor for the customer to help solve business and technical problems
  • Be an advocate for customer experience and building a world-class product
  • Work with large and complex data sets to troubleshoot issues and derive insights

Qualifications

  • BS or BA degree
  • Do-whatever-it-takes attitude and commitment and a deep desire to learn
  • Experience in the energy industry, utility billing or a demonstrated interest in the energy industry
  • Quick study with a track record of learning
  • Proficient with Microsoft Excel including macros, functions, and pivot tables
  • An understanding of relational database concepts and familiar with SQL
  • Ability to create a story from data using standard tools such as R, Python, Tableau
  • Excellent written and verbal communications
  • Preferred qualifications:
    • MS degree
    • 4+ years of experience with relational database or 2+ years Python Experience
    • 2+ years of experience in the utility meter-to-cash process (e.g., meter data management, utility tariff modeling, customer billing, usage and rate analytics)

About GridX

GridX is the catalyst of our clean energy future. Utilities and energy technology providers rely on our analytics solutions to tell people exactly what they can expect to pay when making clean energy decisions, like changing to a time-of-use rate plan, buying an electric vehicle, installing solar and more. The result is less strain on the electric grid, happier customers and increased consumer investment in sustainable technologies. Working at GridX puts you at the center of realizing our clean energy future.

Apply now by sending your CV