We all know why they are called Key Accounts – their numbers are small, but they are the biggest users […]
October 16, 2020
Blog
Category: Blog
September 18, 2020
Blog
Utility Product Lifecycles – They do exist.
Product life cycle management is defined as follows: “In industry, product lifecycle management (PLM) is the process of managing the entire […]
September 2, 2020
Blog
Whole Population Rate Analysis for Strategic Rate Design
Whole Population Rate Analysis is the process of calculating bills for an entire utility’s customer population on a current and […]
August 18, 2020
Blog
CIS Systems: Not the Path for Innovation
Customer Information Systems (CIS) are the central nervous system for the Customer Line of Business within Utilities. They are heavily […]
July 18, 2020
Blog
The Next Big Thing in Customer Engagement
Improving customer engagement has dual benefits for utilities, increased rate of return through rate cases and reduced operational cost by […]
June 20, 2020
Blog
Time Of Use Rate Transition Best Practices
If your utility does not yet provide TOU rates or only offers them on a limited basis, chances are that […]
May 11, 2020
Blog
A Sidecar Solution for Complex Billing
Complex rates can be designed to match true energy costs with the amount the customer is billed. This can have […]
April 18, 2020
Blog
Enterprise Rating Engines can be a Strategic Asset for Electric Utilities
Most Utilities have a rating engine within their Customer Information System (CIS) for accurately calculating each customer’s bill based on […]
March 28, 2020
Blog
High Speed Bill Simulation can help increase adoption of Community Solar, EVs, Time-of-Use rates, and other Green Programs
The past 5 years has seen an explosion in the number of products being offered by Electric Utilities, including community […]