We all know why they are called Key Accounts – their numbers are small, but they are the biggest users […]
Author: Erin Christy
Utility Product Lifecycles – They do exist.
Product life cycle management is defined as follows: “In industry, product lifecycle management (PLM) is the process of managing the entire […]
Whole Population Rate Analysis for Strategic Rate Design
Whole Population Rate Analysis is the process of calculating bills for an entire utility’s customer population on a current and […]
CIS Systems: Not the Path for Innovation
Customer Information Systems (CIS) are the central nervous system for the Customer Line of Business within Utilities. They are heavily […]
The Next Big Thing in Customer Engagement
Improving customer engagement has dual benefits for utilities, increased rate of return through rate cases and reduced operational cost by […]
Time Of Use Rate Transition Best Practices
If your utility does not yet provide TOU rates or only offers them on a limited basis, chances are that […]
A Sidecar Solution for Complex Billing
Complex rates can be designed to match true energy costs with the amount the customer is billed. This can have […]
Enterprise Rating Engines can be a Strategic Asset for Electric Utilities
Most Utilities have a rating engine within their Customer Information System (CIS) for accurately calculating each customer’s bill based on […]
High Speed Bill Simulation can help increase adoption of Community Solar, EVs, Time-of-Use rates, and other Green Programs
The past 5 years has seen an explosion in the number of products being offered by Electric Utilities, including community […]