Author: Erin Christy

We all know why they are called Key Accounts – their numbers are small, but they are the biggest users […]

Product life cycle management is defined as follows: “In industry, product lifecycle management (PLM) is the process of managing the entire […]

Whole Population Rate Analysis is the process of calculating bills for an entire utility’s customer population on a current and […]

Customer Information Systems (CIS) are the central nervous system for the Customer Line of Business within Utilities.  They are heavily […]

Improving customer engagement has dual benefits for utilities, increased rate of return through rate cases and reduced operational cost by […]

If your utility does not yet provide TOU rates or only offers them on a limited basis, chances are that […]

Complex rates can be designed to match true energy costs with the amount the customer is billed. This can have […]