Product life cycle management is defined as follows: “In industry, product lifecycle management (PLM) is the process of managing the entire […]
Whole Population Rate Analysis is the process of calculating bills for an entire utility’s customer population on a current and […]
Customer Information Systems (CIS) are the central nervous system for the Customer Line of Business within Utilities. They are heavily […]
Improving customer engagement has dual benefits for utilities, increased rate of return through rate cases and reduced operational cost by […]
If your utility does not yet provide TOU rates or only offers them on a limited basis, chances are that […]
Complex rates can be designed to match true energy costs with the amount the customer is billed. This can have […]
Most Utilities have a rating engine within their Customer Information System (CIS) for accurately calculating each customer’s bill based on […]
The past 5 years has seen an explosion in the number of products being offered by Electric Utilities, including community […]
Load profiles for C&I customers have changed drastically in recent weeks. Utility Dive reports that Italy’s peak demand has reduced 19 – […]
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